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【腹龄国际传媒】早会分享:服务如绵密春雨,润客而细软无声

更新于:[2011-5-25]   点击数:14509

    朱自清先生著名的散文《春》当中对于春雨有过这样的描述,“像牛毛,像花针,像细丝,密密地斜织着,人家屋顶上全笼着一层薄烟”,寥寥几句就形象的描绘出春天的细雨,细细密密的,悄无声息的润泽了万物。我们做服务,也要像春雨一样,实实在在、细致入微、实情实意,真挚永恒,滋润温暖客人的心,而不是那种只是浮夸在表面的形式主义。

(振奋人心的周一晨会)

(早会分享的明星家人)

    在一周伊始的晨会上,Kellin首先为我们带来了一个富有深意的小故事,生活中,我们身边总是会有那些口才特好、思辨也特好的人,让大家非常羡慕,渴望也能拥有他们那样的口才,但是非常奇怪的是,这样的人人缘并不是最好的,为什么呢?因此他们太过于争强好胜,每次与别人争辩都要获胜,结果虽然得到了胜利却失了人心。这个故事告诉我们,沟通时并不一定要强势的铺陈才能说服别人,如果能像春雨那样,慢慢渗透,悄无声息的滋润,沟通会更见成效。

(Kellin:如绵软春雨,润客无声)

    Zuoden老师从江西市场下店归来,感觉自己从Eva老师身上学到了很多,不管是从员工还是沟通帮助客人方面,结果捍卫尊严,当美容师有质疑时,用业绩来证明自己的实力!第一次沟通男性客人时,心里也难免忐忑,但是两个男人之间坦诚的沟通,让他下决心帮助客人解决困扰。当产品可以切实有效的帮助客人解决自身问题时,那种从内心深处散发出的快乐与单纯的销售成功相比,不知多出多少倍!当你真诚为客户着想,从帮助客人解决问题的角度出发思考问题时,客户是能够感受到你的真诚,并会回报你的。

(Zuoden:从帮助客人的角度出发思考问题)

    还在公司学习的warrior也分享了自己在公司学习的感受,虽然以前不是从事美容行业,但是相信只要通过自己用心的学习,很快就能在这个行业有所作为!

(warrior:只要用心,一切皆有可能)

    上周都在陌拜邀约店家的Allen虽然还没有实质性结果,但是通过前期细致到位的铺垫,相信在本周一定能拿出成果,请大家拭目以待!

(Allen:坚持就有结果,结果捍卫尊严)

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